Refund Policy

This page says in plain words what section 3a of our Terms of Service says. If the two ever differ, the Terms apply.

Agency invoices

An agency invoice is due on the date it states. Once you have paid it, the payment is final and we do not refund it. If something we delivered falls short of what we promised, we fix it: a guaranteed link that goes down is replaced within its guarantee period (12 months on Standard, Authority and Starter Link Pack placements, lifetime on Elite).

Marketplace deposits

Money you add on the 3rd Unicorn Marketplace goes into your marketplace balance, and orders are paid from that balance. A deposit is final. The exceptions are the ones the marketplace itself sets out: the guarantee stated on each listing, and the cases in the marketplace’s refund policy, such as an order that is declined or cannot be delivered.

Card disputes

If you dispute a card payment with your bank, we reply to the dispute with the delivery record: the live URLs, reports, approvals and messages that show the work or order was delivered.

Currency

Prices are in US dollars (USD) unless your invoice says otherwise.

Questions

Email support@3rdunicorn.com or call +44 7700 183650 before you pay if anything is unclear. We would rather answer a question than handle a dispute.